If you are having trouble with your voice/sound quality, please check your device's settings or try restarting it.
If possible, try not to aim lamps/outside light at your face or directly behind you.
Make sure there are no items blocking a speaker's face.
Improve Sound Quality for Client Live Sessions
For the best sound quality, try to keep your device less than 5 feet away from your active speakers.
If you are unable to obtain good quality sound from your device, we recommend picking up a good Wireless Lavalier Microphone device. The following has been tested with Supervision Assist staff and works on Laptop, iPhone, and Android devices. AIKELA Dual Wireless Lavalier Lapel Microphone
If you choose to use built-in webcams on your laptop or cell phone, the video quality may be low. Webcams start at $19.99 on both Amazon and Best Buy as well.
Improve Sound Quality for Group Live Sessions
If possible, purchase a headset with a microphone. Using your device’s speakers/microphone can sometimes lead to low sound quality and
echo
.
You can find a wide selection on Amazon.com and Best Buy in-store or online.
If anyone in the call starts to hear background noise or
other people in the call, it may be time to invest in a headset.
Use the mute button in zoom when you are not speaking. This will prevent extra noises from happening while other people are speaking.
Other Things to Remember
Be aware of your backdrop and professional presentation – try not to have clutter in the background, these tend to distract others in meetings.
Empty rooms tend to have strong echoes. Being in a room with carpeting and rugs will dampen these issues.
Certain jewelry, pets, or other people in the background also tend to be distractions.
