Video Upload Issues: Tips & Tricks

Video Conversion Guide

When recording a session, it may output in a file that is too large or is not converting properly within Supervision Assist. If this is an issue, you may wish to convert your video to MP4 before uploading.


Please follow this guide below for some tips and trick to convert your video file.


Convert to MP4 using PC or MAC

Recommended Tool: Handbrake 

  1. Download and install Handbrake

  2. Select the file you wish to upload to Supervision Assist

  3. Recommended Settings 
    1. Under Preset, select Fast 720p30 (This will reduce the file size to make it easier to upload.)
    2. Select Format, make sure it is set as MP4 (This should be default)
    3. Under Format, select the "Web Optimized" checkbox.
  4. Click Start Encode
  5. Upload this new file to Supervision Assist using the Upload Guide below.
  6. DELETE ANY LOCAL AN UNSECURED VIDEO FILES! We are not responsible for video recordings of files stored on a local computer or phone. 

Convert to MP4 with an iPhone or iPad 

You can also use iMovie to convert MOV to MP4 on iPhone. Follow the below steps to know how to convert iMovie to MP4 on iPhone.
  1. Make sure you have the latest version of iOS installed.
  2. Download iMovie from the app store if not already installed. 
  3. Open your MOV video in iMovie.
  4. Click the Share option present at the bottom of the screen.
  5. Click on Options to personalize output formats.
  6. Select Video type to make sure your exported video is in MP4 format.
  7. Login to Supervision Assist and upload.

Convert to MP4 with an Android Device

Most android phones will save videos as MP4 by default, so no guide is needed. 

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