Video Upload Guide: Tips & Tricks

Tip 1: Turn on “Save After Upload”

When uploading videos, we highly recommend checking Save After Upload. This ensures that once the upload finishes, the video is saved in Supervision Assist automatically—without an additional prompt.

Image showing the Save on Upload checkbox being selected when uploading a live session. This checkbox proceeds the Upload Media button on the Live Session upload page.

Note: Avoid having other Supervision Assist tabs open during an upload. Multiple open tabs may trigger an automatic lockout (normally disabled while a video is uploading)


Tip 2: Test Your Estimated Upload Time

It helps to understand how long an upload may take depending on your internet speed and video file size. For example,  an average 40 minute counseling session may take 1 hour and 25 minutes to upload using your home internet. You can get your own estimate by following the steps below.


  1. Run a speed test to find your upload speed (Mbps):
    1. https://www.speedtest.net/
  2. Use an upload-time calculator:
    1. https://www.omnicalculator.com/other/upload-time
  3. Enter:
    1. Your upload speed (example: 5.0 Mbps)
    2. Your estimated file size
      1. Rough Guideline: Recording minutes × 80 MB per minute
      • Example: 40 minutes × 80 MB/min = 3,200 MB (~3.2 GB) → roughly 1 hour 25 minutes to upload at ~5 Mbps (estimate varies by connection speed). 

Tip 3: Reduce Video Size with Slow Internet.

Supervision Assist will automatically convert videos to a standard format whenever possible. However, you may want to convert your video before uploading if

  1. Slow Uploads: When your internet connection is too slow or unstable and you wish to reduce video file size.
  2. Video Not Processing: In rare instances when a video can't be converted by Supervision Assist you may wish to convert it to a smaller or more compatible tip.

Please follow this guide below for some tips and trick to convert your video file.

PC/MAC Guide to Converting Video

Recommended Tool: Handbrake 

  1. Download and install Handbrake.

  2. Select the file you wish to upload to Supervision Assist.

  3. Recommended Settings 
    1. Under Preset, choose Fast 720p30 (helps reduce file size). 
    2. Set Format to MP4 (usually the default). 
    3. Check Web Optimized (under Format).  
  4. Click Start Encode.
  5. Upload the newly converted MP4 file to Supervision Assist. 
  6. Security reminder: Delete any local, unsecured video files after upload. Supervision Assist is not responsible for recordings stored on a personal computer or phone.

iPhone/iPad Guide to Converting Video

You can also use iMovie to convert MOV to MP4 on iPhone. Follow the below steps to know how to convert iMovie to MP4 on iPhone.
  1. Confirm your device is up to date with the latest iOS. 
  2. Install iMovie from the App Store (if needed). 
  3. Open your video in iMovie. 
  4. Tap Share. 
  5. Tap Options to adjust export settings. 
    1. Confirm the export type is MP4 (or MP4-compatible). 
  6. Log in to Supervision Assist and upload the exported video. 

Android Guide to Converting Video

Most android phones will save videos as MP4 by default, so no guide is needed. 

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