Whitelisting SA Live Sessions on a Network Firewall (ICE 1007 error)

Supervision Assist Live Client sessions use WebRTC streams to deliver a HIPAA secure connection. For these connections to work properly, a network firewall may need to be configured. Firewalled connections may result in an ICE 1007 error which will prevent a users microphone and webcam from connecting. 

To fix this error, please contact a network administrator and request that following domain suffixes and ports be added to the firewall. 

Domain Suffix

Supervision Assist server IP addresses do rotate from time-to-time, so instead we would recommend whitelisting the Supervision Assist domain. You can whitelist servers with the following domain name suffix.

*.supervisionassist.com

Firewall IP Address and Ports

The Supervision Assist Live Session client requires that the following ports be open on your firewall. 

Ports