Changing Live Session Retention Period
The Live Session retention period determines how long a student recording can remain in the system before automatically being deleted. Please note that once a video has been deleted it is completely purged and may not be recovered.
To customize the retention period for all Live/Uploaded and Telehealth Sessions that are created or hosted in an organization, please follow these steps:
- On the main menu, click your name then My Organization.
- On the My Organization page, under Organization Settings, click the Edit Settings button. The Edit Settings screen is displayed.
- Under Live Sessions Retention Policy, enter the desired years/months to Retain Telehealth Sessions For and/or to Retain Live/Uploaded Sessions For.
- Click Save.
Once the desired years/months has been saved, you will be redirected to the My Organization page where the updated retention periods will be reflected under the Live Sessions Retention Policy.