MFA/2FA Multi-factor Authentication Help

Introduction

Two-factor authentication is a great way to secure online accounts, as it goes above and beyond the standard username and password. If an online attacker knows or can work out your password, 2FA can stop any further access to it.

Why am I seeing this?

If you are being prompted to add a phone number or authentication app to your account, it is because your University/Organization requires MFA (Multi-factor Authentication). There are two levels of security


  • Allow Authentication App or Text Message codes. (secure)
  • Require Authentication App (most secure)

MFA/2FA Process

After creating your account, the MFA process will be initiated during your first login.


  1. Create your account using an invitation sent by your coordinator, or a signup link.
  2. Verify your e-mail sent (Subject: Activate your SA Account)
  3. Login to your Supervision Assist account (login page)
  4. Select your Multifactor authentication method
    1. SMS
      1. Enter your Mobile Phone number
      2. Enter in the Authentication code sent to your phone
    2. Authenticator
      1. Scan the QR code using your preferred authenticator application.

      2. Enter the code generated by your authentication app.


Setup MFA using an Authenticator App (QR Code)

There are multiple authentication applications that can be used or may be required by your university. A guide to using the most popular applications are listed below.


Duo Mobile


Microsoft Authenticator


Google Authenticator


1Password


Get Help if Lost Access to your MFA Method

If you have lost access to your MFA method, please call support at 1-888-318-0520 or e-mail at help@supervisionassist.com