2.2 Create a Telehealth Session

Creating a Telehealth Session

1. Select Live Sessions from the main menu.
2. Click + New Live Session.

3. Select Schedule a Telehealth Session.

   

4. Click Next.

5. Select the Placement associated with the Telehealth Session. 

   

   
   

   Note: You must have an active training plan for this to work. This list will show your faculty supervisor and site supervisors with approved placement applications. 

6. Enter in the Email of the Client to Invite under Invitee Email.
7. Enter the date, time, and duration of the meeting. 

8. Read and select the confirmation statement.

   

9. Click the Save Button.

10. Click Start Session to begin the Telehealth Session or select Resent Invite to send another invitation to your client. 

    

    
    

    Note: Telehealth is an add-on that needs to be opted in for by your University/Organization.  If you are unable to find this option in Supervision Assist please discuss your needs with your University Clinical Coordinator and/or Professor. 

Client View

Here is an overview of a client's view if you need to walk a client through the process.

1. An email will be sent to the client from the address noreply@supervisionassist.com. The subject will be Telehealth Session Invitation.
2. This email will include the date and time that you selected and a link to join the session.

3. If a client joins the session before you hae started they will se a "Waiting for the host to start the session...." message.

4. After you start a meeting they will be presented with a button to Join the Session with their Browser or dial in with a phone.

5. The client will join the meeting with the name "Guest" to protect any unnecessary PHI from being revealed. If they have any issues with connecting audio the phone number and meeting code will be included in the public chat area for them to use.

If your client has any issues connecting to a Live Session, please review the Live Session FAQ below.

Supervision Assist Live Sessions not Connecting

Some University networks have very restrictive firewalls which can block the use of Supervision Assist Live Sessions.

When a network has a restrictive firewall you need to configure the firewall to forward the following incoming connections to use Supervision Assist Live Session.

• TCP/IP port 22 (for SSH)
• TCP/IP ports 80/443 (for HTTP/HTTPS)
• UDP ports in the range 16384 - 32768 (for FreeSWITCH/HTML5 RTP streams)

• https://session-1.supervisionassist.com
• https://session-2.supervisionassist.com

Audio Issues (I can't hear other participants. )

1. If someone is speaking and you can't hear them, it is likely because you need to change your speaker output. You can change this by selecting the phone icon and choosing a different output. 

Audio Issues (Others can't hear me)

If you do not hear audio in your recording, it is likely because your audio was not connected properly during the meeting. With a few steps you can make sure that you have your audio connected properly. After completing your echo test, we recommend doing the following. 

1. After speaking, check that your name shows up on the top left corner of the screen each time that you speak. If your video is on, you will also have a blue outline each time you speak.  

   

2. If your name doesn't show after speaking you may quickly switch between different microphones . Select the phone icon at the bottom of the screen and choose a different microphone until it works properly. .

   

3. If someone is speaking and you can't hear them, it is likely because you need to change your speaker output. You can change this by selecting the phone icon and choosing a different output.