Introduction to Live Sessions

1-Minute Live Session Overview Video

Supervision Assist allows the creation of HIPAA-secure live online video feeds to be created or scheduled at any time. These may be used for remote viewing of a supervision session, communicating with a supervisor, or starting a video chat with a trainee. You may create a session using the following steps. 

Starting a Live Session

  1. Click + New Live Session
  2. Select Schedule Live Session
    1. If you wish to allow another user to view this as a live stream, add them as a participant. 
    2. If you wish to allow another user to review this video. Assign them a review task after the video has been uploaded. 
  3. Select Start Session

To see a detailed step by step guide please refer to our help document. 

Three Simple Steps for Live Sessions

Step 1: Know your Device!

Understanding each device used for live sessions and cloud recordings is essential for a good experience. You should test each device by connecting to a live session and reviewing the recording quality. There are no limits to the number of live sessions or recordings in Supervision Assist. So keep practicing until you have the process down!

Checklist before every recording

  1. Battery life: Make sure that you have high battery life or are plugged into a power outlet.
  2. Wi-Fi: Make sure you are connected to a secure WiFi.
  3. Using a cell phone? Turn on airplane mode and then your WiFi. This will prevent calls from interrupting you during a meeting if you are using a cell phone. 
  4. Silence Notifications: Turn on silent mode, or turn down the sound on your device so you are not interrupted by other notifications.

Step 2: Review your Recording Device

Create a live session with your laptop or mobile device and then follow these steps to learn about your device. 

  1. Sound & Video Quality Test
    1. Start a new live session in Supervision Assist and click start meeting to launch your live session.
    2. You will start with an echo test. If your echo quality is not good, click the thumbs down to edit your microphone settings.
    3. Start your video camera by selecting the camera icon on the bottom of the screen. 
    4. Select the Record button to begin your first cloud recording. 
    5. Walk around the room and start speaking. You will want to see how your microphone sounds at different distances and angles from your device. 
    6. End your meeting
    7. When your meeting has finished processing (approximately 10 minutes) view your cloud recording
    8. Take note of the quality of your sound at different locations of your room. If the sound quality is not good you may wish to invest in an external microphone. 
  2. Long Duration Recording Test
    1. Start a cloud recording and leave your device on for 40 minutes.
    2. Note your battery percentage before and after the meeting. 
    3. Make sure your device doesn't automatically turn off during the recording

Step 3: Test your Location!

 Check the recording location for WiFi connection and speed. 

  1. At your location complete a speed test with your device:
  2. Compare your speed test results with the graph below.  Ideally, an upload speed over 2 Mbps will result in a high-quality recording. 
Video Calling/Screen Sharing Minimum Download/Upload Speeds Recommended Download/Upload Speeds
High Quality 400kbps – 500kbps 500kbps+
HD Quality 1.2Mbps – 1.3Mbps 1.3Mbps+
Up to 5 participants 2Mbps – 128kbps 4Mbps – 512kbps
5+ participants 4Mbps – 128kbps 8Mbps – 512kbps