Introduction To Live Sessions

1-Minute Live Session Overview Video

Supervision Assist allows the creation of HIPAA-secure live online video feeds to be created or scheduled at any time. These may be used for remote viewing of a supervision session, communicating with a supervisor, or starting a video chat with a trainee. You may create a session using the following steps. 

Starting a Live Session

For a more detailed guide view our article here. How do I create a Live Session

  1. Click + New Live Session
  2. Select Schedule Live Session
    1. If you wish to allow another user to view this as a live stream, add them as a participant. 
    2. If you wish to allow another user to review this video. Assign them a review task after the video has been uploaded. 
  3. Select Start Session

Four Simple Steps for Live Sessions

Step 1: Know your Device!

Understanding each device used for live sessions and cloud recordings is essential for a good experience. You should test each device by connecting to a live session and reviewing the recording quality. There are no limits to the number of live sessions or recordings in Supervision Assist. So keep practicing until you have the process down!

Checklist before every recording

  1. Battery life: Make sure that you have high battery life or are plugged into a power outlet.
  2. Wi-Fi: Make sure you are connected to a secure WiFi.
  3. Using a cell phone? Turn on airplane mode and then your WiFi. This will prevent calls from interrupting you during a meeting if you are using a cell phone. 
  4. Download the Zoom App: Download the app from the App Store or Play Store on your phone, or by visiting the Zoom Site on your PC
  5. Silence Notifications: Turn on silent mode, or turn down the sound on your device so you are not interrupted by other notifications.

Step 2: Review your Recording Quality

Create a live session with your laptop or mobile device and then follow these steps to learn about your device. 

  1. Sound Quality Test
    1. Start a new live session in Supervision Assist and click start meeting to launch zoom. 
    2. When you have connected to zoom, check on the bottom of the screen to see if your microphone and camera are connected.
    3. Select the Record button to begin your first cloud recording. 
    4. Walk around the room and start speaking. You will want to see how your microphone sounds at different distances and angles from your device. 
    5. End your meeting
    6. When your meeting has finished processing (approximately 10 minutes) view your cloud recording
    7. Take note of the quality of your sound at different locations of your room. If the sound quality is not good you may wish to invest in an external microphone. 
  2. Long Duration Recording Test
    1. Start a cloud recording and leave your device on for 40 minutes.
    2. Note your battery percentage before and after the meeting. 
    3. Make sure your device doesn't automatically turn off during the recording

Step 3: Test your Location!

 Check the recording location for WiFi connection and speed. 

  1. At your location complete a speed test with your device:
  2. Compare your speed test results with the graph below.  Ideally, an upload speed over 4 Mbps will result in a high-quality recording. 
Video Calling/Screen Sharing Minimum Download/Upload Speeds Recommended Download/Upload Speeds
High Quality 400kbps – 500kbps 500kbps+
HD Quality 1.2Mbps – 1.3Mbps 1.3Mbps+
Up to 5 participants 2Mbps – 128kbps 4Mbps – 512kbps
5+ participants 4Mbps – 128kbps 8Mbps – 512kbps

Step 4: Setup your Device BEFORE the Meeting Starts

  1. Make sure that your microphone shows up on zoom and the level changes when talking
  2. After you hit the cloud recording button make sure there is a red light or symbol that confirms it is recording.

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